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Business leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.

Source: customerthink.com

Prioritizing and Integrating CX into MENA's businesses

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this MENA edition is virtually gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

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The safety of our AI community is a top priority

In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.

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Insightful
Sessions

Hear from global CX, Marketing and Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world! It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies and approaches.

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Technology
Use-cases

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys. Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

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Product
Showcase

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

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Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX and related fields. Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

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Private Consultation
Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

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Private Networking
Rooms

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms. Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

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We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go

Axis Communications

SPEAKERS

Mohammad Ali Shalan

Director for Digital Transformation at Project Management Institute (PMI) - Saudi Chapter,

Aqarat Real Estate Development Company

Saudi Arabia

Abdullah Biary

Chief Information Security Officer,

United Cooperative Assurance / UCA

Saudi Arabia

Sanjeev Madavi

Director of Technology,

ASYAD

Oman

Dr Ebrahim Alkeem

Director Cyber security and Ai expert,

Govt of Abu Dhabi

Mohamed Gamal Abdelmksoud

IT Director,

Al Zahra Pvt. Hospital

Dubai

Frederik Bisbjerg

Executive Director, Digitization,

Daman National Health Insurance Company

UAE

Khaled Nabhan

Bank Audi EG,

Head of Customer Experience

Egypt

Mr Abdulaziz Alshamsan

Executive Director General of Customer Experience -,

Ministry of Human Resources and social development

discussion topics

Becoming future ready with CX-led digital transformation

Putting Customers at the Center: Chatbots, virtual assistants & experience

Data Security: Critical to the future of CX

Omnichannel CX Is A Business Imperative

The Impact of Emerging Technology on CX Excellence

Are CX teams Cyber-aware?

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Very impressed with the level of knowledge of the speakers, and the audience.

Huawei Technologies

advisory board members

Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.

MEDIA SHOWCASE AND COVERAGE

  • 15M+

    GENERAL MEDIA

  • 18M+

    TARGETED MEDIA

  • 200K+

    TWITTER

  • 150K+

    LINKEDIN

  • 100K+

    DIRECT EMAIL

WHO ATTENDS WORLD CX SUMMIT?

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opportunities

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GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

CONNECTING

BUSINESS WITH

OPPORTUNITIES

ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 6 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.